Careers

Percipia is a rapidly growing telecommunications company that primarily serves the Hospitality, Gaming, and Casino industries. We are always looking for better ways to serve our clients and offer cutting-edge solutions, which wouldn't be possible without our excellent team. If you would like to join us, we are looking for self-motivated individuals looking to excel their skill sets and careers. Check out our current openings below!
Business Development Manager
Sales
Hybrid (Chicago, IL)
April 20, 2024

KEY RESPONSIBILITIES:

The B2B Business Development Manager is a sales representative that is responsible for selling, promoting, and fulfilling corporate products and services by achieving sales quotas to generate net new business. The Business Development Manager will increase sustainable market share, drive significant revenue to meet and exceed sales targets, proactively manage client relationships, build brand presence, and attain a high level of market receptiveness for Percipia. This individual will also develop his or her revenue generation by creating sales leads, initiating prospect calls, and establishing ongoing rapport with potential and existing customers. The Business Development Manager will represent themself and the company at industry events and functions. They will be able to represent the company at a management level independently.

Job Function:

  • Cold-call prospects that are generated by external sources of lead.
  • Identify decision makers within targeted leads to begin the sales process.
  • Penetrate all targeted accounts and radiate sales from within Percipia’s client base.
  • Build a strong customer and prospect network and independently manage these.
  • Attend and represent the company at trade shows and other industry-related events.
  • Validate the hotel's business and technology requirements, leading to a viable business proposal in support of the ROI.
  • Present compelling quality win-win value proposition to potential hotel partners.
  • Negotiate favorable contract terms and optimize derived revenue.
  • Achieve quarterly and annual revenue targets.
  • Collaborate with management to determine strategic sales approaches.
  • Maintain and expand the company's database of prospects.
  • Keep on top of industry news, progress, and related technologies. Share with team members and management. Optimize marketing communication opportunities with the marketing department.
  • To identify, secure, and deliver on optimizing brand-building opportunities.
  • Reliable forecasting and regular business reporting to executive leadership.
  • Set up and deliver sales presentations, product/service demonstrations, and other sales actions.
  • Creating RFI & RFP responses to potential clients.
  • Make outbound follow-up calls to existing customers via telephone and email cross-sell and up-sell.
  • Handle inbound, unsolicited prospect calls and convert them into sales.
  • Overcome objections of prospective customers.
  • Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.
  • Enter new customer data and update changes to existing accounts in the corporate database.
  • Assist in the development of email campaigns and special promotions.
  • Attend periodic sales training where applicable.
  • Appropriately communicate brand identity and corporate position.
  • All other duties as assigned.

Requirements

  • University or college degree in Computer Science, Marketing or an acceptable combination of education and experience.
  • Direct work experience in a sales capacity.
  • Proven sales track record.
  • Demonstrated ability to convert prospects and close deals while maintaining established sales quotas.
  • Solid experience in opportunity qualification, pre-call planning, call control, account development and time management.
  • Success in qualifying opportunities involving multiple key decision makers.
  • Strong problem identification and objection resolution skills.
  • Exceptional verbal communication and presentation skills.
  • Excellent listening skills.
  • Strong written communication skills.
  • Self-motivated, with high energy and an engaging level of enthusiasm.
  • Ability to travel and attend sales events or exhibits.
  • Ability to work individually and as a part of a team.
  • High level of integrity and work ethic.
  • Experience with customer relationship management (CRM) software.

Work Conditions

  • Hybrid work condition.
  • Travel required.
  • Ability to create, attend, and conduct presentations.
  • Proficient with computers and technology devices.
  • Overtime as required.
Junior Developer
Chicago, IL
April 20, 2024

Who we are

Our mission is to provide elegant solutions and exceptional service. We are well positioned for growth in the hospitality industry, offering leading integrations and applications in that space. Our beautiful offices are located in the Ravenwood corridor, near the Montrose stop on the Brown line.

We leverage proprietary and open source code to build our applications and integrations, proudly contributing to opensource projects like FreeSWITCH and FusionPBX. Learn more at percipia.com and github.com/percipia

Our Chicago based team has been working remotely for the past year due to the global health crisis. We have recently evolved our permanent remote work policy. Starting in August, we will be working in the office on Wednesdays. The other four days we have the option to work remotely.

We are seeking individuals of high integrity and objectivity to join our band of warrior experts. We believe in building a community through team building and company outings, and these will resume in person soon. Over the past 15 months, we played games together twice a week to maintain our connections.

The role

As Jr. Developer you will work closely with our Lead at first to establish your workflow, which will be rooted in Gitlab and CI/CD practices. Your projects could range widely, depending on your skills -- from Android and iOS, to web services in Go and front-end work in react. You will also become familiar with our products and services by participating in client support, including a slot in our on-call help desk rotation, once you are up to speed.

During the interview process, you will be asked to demonstrate your ability to think critically, write code, and use git effectively for version control.

Prior to Covid-19, we offered services on-site, during the roll out of resort systems, such as IP telephone systems and room applications. In most cases, our Developers do not need to travel, but we are looking for people comfortable with a little travel, who can present well to our clients. You should have a valid driver's license, and the ability to rent a car.

Basic:

  • Exceptional professionalism, written and oral communication skills
  • A consistently positive attitude under pressure
  • A beginner's mind
  • The ability and willingness to travel (approximately 1 to 2 weeks a year at maximum)
  • A valid driver's license and the ability to rent a car is preferred

Technical:

  • Strong working knowledge of Linux, and experience with a shell
  • Excellent grasp of IPv4/v6, TCP, HTTP, and other protocols
  • Programming chops and sample code in at least two of these (C++, Java, Objective C, Swift, Golang, PHP, Javascript)
  • Demonstrated understanding of version control using git and Github, with a leg up for Gitlab experience
  • Some experience designing, developing, testing, or publishing mobile apps -- hobby work is fine
  • Some knowledge of FreeSWITCH and/or Asterisk would be a big plus
  • Benefits:

    • 401(k)
    • Dental insurance
    • Employee assistance program
    • Flexible spending account
    • Health insurance
    • Life insurance
    • Paid time off
    • Professional development assistance
    • Retirement plan
    • Vision insurance

    Schedule:

    • 8 hour shift
    • On call

    COVID-19 considerations:

    We are working remotely throughout the crisis. If an office visit is necessary, every reasonable precaution is taken, including the above. We will resume office hours (Wednesday only) in August.

    Ability to Commute/Relocate:

    • Chicago, IL 60613 (Required)

    License/Certification:

    • Driver's License

    Shift Availability:

    • Day Shift (Required)

    Willingness To Travel:

    • 2 - 4%

    Work Location:

    • Multiple locations

    COVID-19 Precaution(s):

    • Remote interview process
    • Personal protective equipment provided or required
    • Temperature screenings
    • Social distancing guidelines in place
    • Virtual meetings
    • Sanitizing, disinfecting, or cleaning procedures in place

    This Job Is:

    • Open to applicants who do not have a high school diploma/GED
    • A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
    • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
    • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
    • A job for which all ages, including older job seekers, are encouraged to apply
    • Open to applicants who do not have a college diploma

    To Apply:

    Send your resume and cover letter to hr@percipia.com

System Support Specialist
Chicago, IL
April 20, 2024

Who we are

Our mission is to provide elegant solutions and exceptional service. We are well positioned for growth in the hospitality industry, offering leading integrations and applications in that space. Our beautiful offices are located in the Ravenwood corridor, near the Montrose stop on the Brown line.

We leverage proprietary and open source code to build our applications and integrations, proudly contributing to opensource projects like FreeSWITCH and FusionPBX. Learn more at percipia.com and github.com/percipia

Our Chicago based team has been working remotely for the past year due to the global health crisis. We have recently evolved our permanent remote work policy. Starting in August, we will be working in the office on Wednesdays. The other four days we have the option to work remotely.

We are seeking individuals of high integrity and objectivity to join our band of warrior experts. We believe in building a community through team building and company outings, and these will resume in person soon. Over the past 15 months, we played games together twice a week to maintain our connections.

The role

The Support Specialist's role is to be the first point of contact with clients. Knowledge of what the system should do, and how it works it will inform your troubleshooting process. You learn to configure our solutions in a lab environment, as you build familiarity at every level. You will contribute with your existing skill set, build new areas of expertise, and document your work as you break new ground. As you ease into your client support role, our friendly and highly competent team will lead the way.

Prior to Covid-19, we offered services on-site, during the installation of resort systems, such as IP telephone systems and room applications. We are looking for people comfortable with a little travel, who can present well to our clients. You should have a valid driver's license, the ability to rent a car, and the ability to work long hours in a high stress environment. Travel will only account for 2 - 4 weeks a year, and only after the pandemic has ended.

Essential Job Duties

  • Become an expert on our solutions and procedures
  • Provide friendly client support and timely trouble ticket resolution
  • Perform maintenance tasks on remote systems, including backups and licensing
  • Perform remote installation and integration work in collaboration with clients and other vendors
  • Travel to high end resorts and perform on-site installation, and interact with clients face to face
  • Contribute to software testing and documentation

Qualifications

  • Professional, integral, open minded, and responsible
  • Foundational knowledge of IP networking
  • Demonstrable conceptual and practical Linux knowledge
  • Experience using a bash/sh shell and common tools, e.g. ssh, grep
  • Knowledge of communication protocols, e.g. HTTP, SIP
  • Experience with procedural programming and version control
  • Some web coding experience, e.g. html, javascript frameworks
  • Some understanding of relational databases
  • Excellent organizational and time management skills
  • Ability to create good documentation

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • On call

COVID-19 considerations:

We are working remotely throughout the crisis. If an office visit is necessary, every reasonable precaution is taken, including the above. We will resume office hours (Wednesday only) in August.

Ability to Commute/Relocate:

  • Chicago, IL 60613 (Required)

License/Certification:

  • Driver's License

Shift Availability:

  • Day Shift (Required)

Willingness To Travel:

  • 2 - 4%

Work Location:

  • Multiple locations

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place

This Job Is:

  • Open to applicants who do not have a high school diploma/GED
  • A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma

To Apply:

Send your resume and cover letter to hr@percipia.com

SUBMIT RESUME