At Parallax Investors, LLC d/b/a Percipia (“Percipia”, “Company”, “we”, “our” or “us”), we value your trust. We are committed to acting responsibly when we collect, use and protect your non-personal and personal information.
We believe in being clear and open about how we collect data related to you when you visit our website at https://www.percipia.com/ (“Website” or “Site”), when a hotel, property, or other business (collectively “Property” or “Properties”) uses our hub solution, hospitality interface gateway and various first and third-party integrations (“PERCIPIA Platform”) to provide Property’s guests (“Guests”) with integrated hospitality phone systems, in-room tablets, hotel AI voice applications and more, when Properties subscribe to our newsletter, interact with us, participate in our surveys, online advertisements or marketing emails, or engage with any other platforms, websites, applications, pages, features, or content we own, operate and/or provide (collectively with the Website/Site the “Services”) that direct you to this Privacy Notice (“Privacy Notice”).
Federal and state laws say that we must tell you how we collect, share and protect your personal information. Percipia helps Properties deliver better service by helping staff communicate with each other and with their Guests. We want Property Guests and staff to stay in control of their data and this Privacy Notice is designed to help you understand how we collect, use, share and safeguard the information you provide to us and to assist you in making informed decisions when using our Services. Please read this Privacy Notice very carefully.
Please click on the below links to go directly to that section of the Privacy Notice:
|Context||Types of Data that we may process||Primary Purpose for Collection and Use Data|
We collect your:
if you contact us via our contact form.
|We have a legitimate interest in contacting our customers and communicating with them in relation to the Services.|
We collect your:
of a representative of a Property that is using the PERCIPIA Platform and/or other services that we provide that may require such information.
|We have a legitimate interest in contacting our customers and communicating with them in relation to the Services. This information is also needed for fulfilment of our contractual obligations to the Property.|
|Guests of the Property||
When you use the Services or engage in certain activities, such as registering, requesting services, or contacting us directly,
we may ask you to provide some or all of the following types of information:
You can choose not to provide information to us directly, but some of this information is required to participate in some Services, such as registering or requesting services from Properties through the PERCIPIA Platform.
The best way to protect sensitive data is not to share it. Please do not enter private or sensitive information into the Percipia Services.
The information is needed for fulfilment of our contractual obligations to the Property.
We also have a legitimate interest in customizing content and making recommendations that would improve the Guest’s experience at the Property.
If you consent and agree to receiving Property related notifications via SMS text messages from the Property while you are a Guest there, you can opt-out of receiving these text messages any time by replying "STOP."
|Cookies and Third Party Tracking||
We participate in behavior-based advertising, this means that a third party uses technology (i.e.: a cookie, pixel or ‘LAL) to collect information about your use of the Service so that they can provide advertising about products and services tailored to your interests.
Google Analytics is an analytics service provided by Google LLC. (US). You can learn more about Google Analytics here:
https://support.google.com/analytics/answer/7318509?hl=en https://policies.google.com/technologies/partner-sites https://support.google.com/analytics/answer/6004245
You may opt-out of Google Analytics for display advertising or customize Google display network ads by managing your privacy controls on Google’s website.
|We have a legitimate interest in making the Services operate efficiently.|
|Email Interconnectivity||If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases.||We have a legitimate interest in understanding how you interact with our communications to you.|
|Emailing List||When you sign up for one of our emailing lists, we collect your first and last name, name of the company, company email address, company address, and work phone number.||We share information about our products and services with individuals that consent to receive such information. We also have a legitimate interest in sharing information about our products and services.|
|Website & Interactions||We use technology to monitor how you interact with the Services. This may include: IP addresses, preferences, web pages you visited prior to using the Services, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the Services (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).||We have a legitimate interest in understanding how you interact with the Services to better improve the Services, and to understand your preferences and interests and to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud.|
|Transactional Information||We collect transactional information from our Website, including information about the products and services you purchase or download or about which you make an inquiry.||
We have a legitimate interest in our customers' transactional information to fulfil contractual obligations related to Services.
We also have a legitimate interest in understanding your preferences and interests so we could select offerings that you might find most useful.
|Logs||We collect information, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.||We have a legitimate interest in monitoring networks and the visitors to our Website and access and use of the Services to provide the Services and enhance the Services.|
If you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee. In compliance with
applicable federal and state laws and regulations, this information may include, among other things:
Percipia does not discriminate on the basis of disability, race, color, national origin, religion, sex, gender identity, sexual orientation, age, marital status, family/parental status or political beliefs.
|We use information about current employees to perform our contract of employment, or the anticipation of a contract of employment. In some contexts, we are also required by law to collect information about our employees. We also have a legitimate interest in using your information to have efficient staffing and work force operations, and provide the Website to our customers.|